If this is the first time the operation is run on this Mac, you must create a New Server with the following details: Add trust anchor certificate for MDM server. Releasing devices is a non-reversible action and once disowned the device can never be part of an organization. Thanks Apple and EE for not not supporing it. You would be best to contact the vendor of the phones to obtain the info you seek. Select to restrict the user from configuring. CDW, SHI, IT1, B&H Photo, Adorama, MacMall, Apple, etc. You have now successfully imported the certificate to your Mac machine and the imported certificate will be listed under My Certificates in Keychain Access app. There are 2 ways to add devices to ABM. Apple treats devices being added to ABM/ASM as proprietary to the account and requires all previous settings to be reset. The process of managing with Apple Business Manager first starts, when your organization purchases Apple devices from Apple or from Apple authorized resellers. Apple may provide or recommend responses as a possible solution based on the information captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of This identity is associated with the supervised devices during enrollment via ABM/ASM. Apple Configurator 2 - Export Device Model. I have been researching how to add devices manually, however the option for adding devices by serial number, which I've seen in so many videos and guides, is not available in our portal. When you find the devices synced from the Apple portal, you can assign it to users. Purchasing directly through Apple's business portal or through an authorized reseller. Apple Business Manager is a web-based portal for IT administrators to deploy iPhone , iPad , iPod touch, Apple TV , and Mac all from one place. Select to prevent the App Store setup from appearing during device setup. To know about the errors occurring during ABM enrollment go to this link, , downloaded earlier from MDM and click on. Assign devices added from Apple Configurator 2 to Apple Business Manager, User profile for user: Physical access to the iOS/iPadOS device, which must be connected to the Mac device running AC2. Apple Configurator 2 - "Define an MDM Server" menu. It is required in order to verify your organisations eligibility for certain programmes. They may have a greater ability to help you search for this ID. To start the conversation again, simply With Apple Business Manager (ABM), organizations can streamline their deployment process significantly because it eliminates several steps required to manually deploy an MDM app onto the device. Add an Apple Customer Number or a Reseller Number in the sidebar Would this time delay have removed the option to add device serial numbers , even though it has been agreed to? The profile can be as complex as is required, but must not prompt the user for any action, or require a certificate to authenticate. Assuming your organization wants to prevent users from setting up Siri during the setup assistant process, you can do so by selecting. Follow the steps outlined in the Apple Configurator User Guide to complete the setup process. Feb 9, 2021 7:06 AM in response to celliott147, Mar 8, 2021 10:29 AM in response to Weston_Walker. An Organisation ID is your unique identifier in Apple Business Manager. You would think there would be a mechanism to upload serial numbers and verify on the phones or something. How do we import them? Thanks for that, unfortunately EE do not support ABM on their business plans only corporate. 2018 Best Buy. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of You can either purchase a device directly from Apple or from a participating Apple Authorised Reseller and they will add the device to your Apple Business Manager. When you give a participating Apple Authorised Reseller or mobile network provider your Organisation ID (and you add that resellers Reseller Number to your account profile), you authorise that reseller to submit devices you purchased through them to Apple so their serial numbers appear in AppleBusinessManager. Wireline billing, inventory management, ordering and more. To remove the devices, always select Unassign device and not Release device. We have a mixture of DEP and non-DEP devices split across two different MDM servers, as we are migrating to Intune. Purchase through a reseller who supports adding the devices. I can confirm that the new licences for IOS 14 (released on 16.09.2020) have been agreed to in our ABM, but not until 21.09.2020. I am needing to collect model information (iPhone 6s vs iPhone XR) in addition to all the other device information such as serial number, IMEI, etc. Regardless of which method you use, once the new device is added, you must assign the devices to Intune. There are two ways you can add Reseller Numbers: the first time you select Devices in the sidebar. To add devices in Apple Business Manager there are a two options. A forum where Apple customers help each other with their products. Purchasing directly through Apple's business portal or through an authorized reseller. A Reseller Number is a unique identifier for each Apple Authorised Reseller or mobile network provider who participates in Apple Business Manager. It is recommended to assign different types of devices to different servers. Apple Business Manager (ABM) was previously known as Apple Device Enrollment Program (Apple DEP) and users can automatically or manually add devices to Apple DEP for over-the-air management. You need to add the vendor to your portal first and then anything you purchase will show up in there and be pulled over to your MDM. Your average IT company will not be able to meet the requirements for being an Apple reseller. In Apple Business Manager , sign in as a user that has the role of Administrator. If you purchase devices from an Apple Authorised Reseller or mobile network provider, you must provide your Organisation ID to them. So every time devices are purchased from the same reseller, the devices are added to the ABM portal and . If this is the first time youre connecting the device to the Mac, a pop up will appear asking for the Mac to be trusted. Be sure to use a password-protected network. Smart check-in and check-out. Hence, the devices will need to be erased and re-enrolled if you are regenerating the certificate. I know that when you buy device from re-seller you can as them to add new devices to Apple Business Manager. How does it work with devices bought directly from Apple? Click your name at the bottom of the sidebar, click Preferences , then click Enrollment Information. An ABM or ASM account with the role of Device Enrollment Manager assigned. Management for enterprise mobility accounts and devices. So every time devices are purchased from the same reseller, the devices are added to the ABM portal and in turn, to the MDM server due to the integration of the ABM portal with the MDM server. All the DEP devices have been migrated to Intune MDM. If the column value contains comma, it should be specified within quotes. For adding Mac devices to ABM which are purchased from sources other than authorized Apple resellers, check here. Edit preferences; Configure locations; Manage the plans in your subscription. Intro to Apple Business Essentials; Program requirements; Sign up; Get started; Participate in beta features; Set up your organization. We need to get these into ABM so we can properly manage them. Follow the steps given below to remove the devices from the ABM portal. This does not restrict the user from configuring the same once the device setup is completed. Thanks. If you wish to supervise devices purchased through a reseller that does not support DEP, you can use Apple Configurator 2 to get your devices supervised and enrolled in Apple Business/School Manager and your Mobile Device Management platform. Feb 8, 2021 1:14 PM in response to Weston_Walker. Refunds. Otherwise, register and sign in. How do we import them? Existing T-Mobile for Business customers may call Business Care at 1-877-347-2127. Apple may provide or recommend responses as a possible solution based on the information Device maintenance is simplified as security checks and device audits can be carried out without user intervention and during non-work hours, thereby preventing loss of productivity. Hi, No need to manually enroll and configure devices. Click on the Add accounts button. You can multi select your devices with the "shift" key and select "Edit MDM Server" Find out more about the Microsoft MVP Award Program. If the Add button is missing or dimmed, this information may have already been saved. Assign devices added from Apple Configurator 2 to Apple Business Manager Reply Helpful of 1 Reseller ID To start the conversation again, simply Thats why you need a device deployment program that integrates with your existing mobile device management solution to help you maintain security, manage deployments and promote productivity. I purchased an Apple iPad Pro and need to add the device to our company's Apple Business Manager account to manage the device. DEP or Automated Device Enrollment requires a connection that goes both ways, you need their reseller ID, and they would need your Apple Customer ID. To add devices to Apple Business Manager, the reseller details must be added to the ABM portal. We are using InTune as our MDM. One of the advantages of adding devices like iPhones, iPads, and MacBooks to Apple Business Manager is that these devices can be enrolled without any user interaction. Click Edit next to Customer Numbers, enter your Apple Customer Numbers or Reseller Numbers, then click Done. Supervision Identity contains the identity of the organization that manages the device and hence is unique to every organization. It is recommended to assign different types of devices to different servers. Add an Apple Customer Number or a Reseller Number in the sidebar I work at a company that has 100+ iPhones that are not being managed through apple business manager. However, you can also use a configuration profile imported from the settings. Ensure the following pre-requisites are met to enroll Apple devices using Apple Business Manager (ABM) enrollment: In case of devices purchased neither from Apple directly nor from its authorized resellers, you can still add devices to Apple Business Manager (provided they're running or capable of running iOS 16.0 or later versions) as explained here. This data gives AT&T feedback on how you use our products Apple Business Manager lets you include automatic device enrollment in your mobile device management (MDM) solution. Thank you for contacting us about Apple Business Manager. Authenticate to ABM/ASM with an account with the Device Enrollment Manager role assigned. Use federated authentication with Google Workspace, Use federated authentication with MS Azure AD, Resolve Google Workspace user account conflicts in Apple Business Manager, Work with users, user groups and passwords, Review content payment and billing information, Edit a third-party MDM server configuration, Assign a device that was serviced or replaced, Manage device suppliers in Apple Business Manager, Add devices from Apple Configurator to AppleBusinessManager, Edit a third-party MDM server configuration in AppleBusinessManager, Assign, reassign or unassign devices in AppleBusinessManager. The option to add resellers is only available on the Device Manager's console, apart from the Administrator's console. The alternate and easier option is to add users through a CSV file. Businesses motivate and manage employees who never set foot in their corporate office. Connecting to a Mac and preparing using Apple Configurator 2 (this is for iOS, iPadOS, and tvOS devices only). Let us know if you have any questions by replying to this post or reaching out to @IntuneSuppTeam on Twitter. Organizations can buy Volume Credit (where available) from Apple or from an Apple Authorized Reseller in specified amounts of local currency, which is delivered electronically to the account holder as store credit. The privileges for, Apple Business Manager must be available in your country. On adding devices to MDM using Apple Business Manager enrollment, all the devices are enrolled successfully. To get sales help from a Business Solutions specialist, please complete this form. To Add your Supplier's Apple DEP ID Once your supplier has provided you with their Supplier/Reseller ID, you may add them to your account: I. Login to your Apple DEP account II. 10-18-2019 08:33 PM. Is there a alternative solution to this then? On your Apple Business Manager portal, navigate to, Complete the required fields displayed under, Authenticate and auto-assign users on device activation (, Skip these configurations during device setup: During device activation, you are required to follow some initial setup steps. We devices are all around the world, we do not have access to them to import using ACM and we need to import them into ABM. Your feedback will help us to improve AT&T Business so you continue to have a great experience when visiting us! The web portal is accessible for preregistered Apple customers with existing agreements and accounts. call Jumbula for Business is the leading app in the marketplace to manage your camps & classes and take attendance. You can assign all the devices to individual users manually by navigating to Enrollment -> Apple -> Apple Enrollment (ABM/ASM) -> Devices. It's called Apple Configurator 2. With a new era, a range of demog Go to "Devices" and select "filter". Select Trust. All postings and use of the content on this site are subject to the. Navigate to Customer Numbers to add your Apple Customer Numbers and ABM/DEP Reseller IDs. 1-800-MY-APPLE, or, Sales and Click on Settings -> Device Management Settings. The Apple Configurator for iOS is available with iOS/iPadOS 15 and macOS Monterey (macOS 12). The Apple Customer Number is the account number (or numbers) assigned to your organisation by Apple, used to purchase Apple hardware or software. Click Create. The devices can also be simultaneously added to multiple groups while assigning users. Select to prevent users from toggling the TV home screen layout during device setup. You can add more than one Apple Customer Number or Reseller Number. Enrollment-> Apple -> Apple Enrollment (ABM/ASM). Automated user assignment ensures the users are authenticated and self-assigned when the device is enrolled. For detailed information on Supervised Devices, refer to. If the Add button is missing or dimmed, this information may have already been saved. What is Telus' Apple Reseller ID? Once you have registered the MDM server, secure communication is enabled between the MDM server and the Apple portal. Enter the Reseller Number for the Apple Authorised Reseller or mobile network provider you purchase from. Before the enrollment is complete, you have to configure the settings to be applied to the devices, on device activation. Device is added to Apple business manager and he can enrol in our company settings. Simplify the initial setup of your Apple devices through Device Enrollment, part of Apple Business Manager. URL: The one created in the step, Generate MDM Server URL for Intune. Learn more at https://help.apple.com/businessmanager/ or call Apple Enterprise Support at 866-902-7144. Select to prevent users from restoring back up from an Android device. . For a more detailed description of Apple Business Manager, see the Apple Business Manager User Guide . I also read that you can use some configuration software on a MacBook to add them, but we don't have any MacBooks to do this. User in my company broke his iPad, he needs new one as soon as possible so he goes to Apple store and buy iPad. Device Enrollment IT admins can use any of the following methods to add devices to Apple Business Manager: Read on to find out how to add devices like iPhones, iPads, and MacBooks to Apple Business Manager using reseller details or manually. ask a new question. You will need their reseller ID and they will need your customer ID. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. You can add the Reseller Number of your participating Apple Authorised Reseller or mobile network provider to your customer numbers list the first time you select the Device tab in the sidebar. This streamlines the deployment of your corporate-owned Apple iPhone and iPad devices and Mac computers, and helps eliminate the need for staging services or IT to manually configure each device. Once regenerated, you can import the certificate to Keychain Access as, From the list of available devices, select the device to be unassigned and click on. kwolton7, User profile for user: We are committed to protecting your privacy. Click your name at the bottom of the sidebar, click Preferences , then click MDM Server Assignment . omissions and conduct of any third parties in connection with or related to your use of the site. If you already have an account with Device Enrollment Program, you can migrate to Apple Business Manager by following the prompts available on your DEP portal. The Organisation ID can also be used with app developers so they can distribute Custom Apps specific to your organisation. From what I have found, not very many people know about their Reseller ID. Start the configurator application on the iPhone and log in with your ABM/ASM Apple ID. Is Vijay Sales (online and offline) is Authorised apple reseller in India? If you have devices running iOS 15.0 or below, follow the steps mentioned here. Click on Apply, to save the details. Click in the field under "Apple Organization ID" and enter your Apple Organization ID. Screenshot of Apple Configurator 2 with an arrow pointing to the "Prepare" option. All of these servers can be integrated and managed using MDM. Important: The device will be fullywipedduring this process. We are using InTune as our MDM. An ABM or ASM configured with Intune as a. How can we add devices we have already purchased in to Apple Business Manager? You can add the Reseller Number of your participating Apple Authorised Reseller or mobile network provider to your customer numbers list the first time you select the Device tab in the sidebar. Screenshot of the Filters settings under the ABM/ASM console. Warning: The devices are fully wiped during the enrollment process. Log into ABM using your organization's credentials. Does anyone know what I need to do to find reseller ID numbers to enroll iPads in DEP? Select to skip the option of setting up Apple TV using an associated iOS device (user needs to enter the account information and setting choices separately). Hiding the account keeps it safe from prying eyes. This site contains user submitted content, comments and opinions and is for informational purposes Nov 12, 2021 7:30 AM in response to kwolton7. Communication and campaign tools. provided; every potential issue may involve several factors not detailed in the conversations EE failed to follow them. Select to allow users to enroll a tvOS device without configuring a screensaver. To do so, you must: Enter an Apple Customer Number if you are purchasing from Apple. When the end user receives and powers on the device for the first time, your MDM loads your specific configurations . and the youth that inspire us. You have been able to use serial number to assign devices that were already assigned through purchasing to your MDM. Weston_Walker, how can I find Apple customer number or reseller number, Where I can Find Apple customer number or reseller number. Release device should be used only if the device is lost or permanently damaged and will never be part of any workforce. This site contains user submitted content, comments and opinions and is for informational purposes If a, The device is Supervised which means you have additional control over the device. For both of these, you will need to provide your customer ID and get the reseller ID when connecting the accounts. Select the required server from the list and click on, Adding reseller details to the ABM portal, Manually adding devices in Apple Business Manager portal to MDM. Unable to manually add device serial numbers in Apple Business Manager since iOS 14 released. Is there a manual or is there a simple set of instructions to get from where i am to where i need to be please. celliott147. This is used to synchronize the details of devices, purchased by your organization. You can view the list of Apple's, If you do not have an ABM account, you can, ABM sync happens over a series of requests sent from ManageEngine MDM, and Apple's ABM server will track the requests to check if IP changes. NOTE: The steps mentioned in this document are also applicable to the Apple School Manager portal. Locate your Organisation ID. Additionally, you can select different servers based on the type of device being enrolled. only. Updated 02/27/2023: This article has been updated to include the additional enrollment option using an iPhone for iOS/iPadOS and macOS. Control mobile devices on your networkright out of the boxwith Apple and AT&T. You must be a registered user to add a comment. Click Devices in the sidebar, enter the Apple Customer Number or Reseller Number, then click Add. All There are a lot of options in AC2, so well cover only the steps necessary to import the devices to ABM or ASM and assign them to the Intune MDM server. omissions and conduct of any third parties in connection with or related to your use of the site. User accounts can be added and removed as and when required. How do I add these devices? Apple Business Manager enables you to automatically enroll corporate-owned iOS and macOS devices in your mobile device management solution, so they can be immediately configured with account settings, apps, and access to corporate services upon delivery. To start the conversation again, simply Select to restrict user from registering the device with Apple during setup. On the Mobile Device Manager Plus Console, navigate to. Once the device is assigned it will need to be synchronized. omissions and conduct of any third parties in connection with or related to your use of the site. Select to restrict users from unlocking devices with Apple Watch. We now need to move the non-DEP devices to Intune, but cannot manually add the serial numbers into DEP, as the option is no longer available. Apple may provide or recommend responses as a possible solution based on the information The devices can never go unmanaged from MDM at any point, even if the device is factory reset. Learn how to add devices to ABM from the steps below. Using a Mac to add Apple devices includes several steps. Purchase through a reseller who supports adding the devices. Refunds. Enter the password displayed on the console while downloading the certificate. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. We have roughly 100 iPhones and 30 iPads we have purchased either through EE Business or the channel, neither support ABM. Only the devices enrolled after regenerating the certificate can be paired using the new certificate. The iPhone will display setup prompts for the device being added. A forum where Apple customers help each other with their products. I have a question about buying new devices to use them in Apple Business Manager. Select to prevent users from setting up a, Select to prevent users from setting up an. This feature allows admin to enroll an iOS device running iOS 16 or later or a Mac with the T2 Security Chip or Apple silicon running macOS Monterey or later to an ABM/ASM with an iPhone, without needing to have a Mac onsite. Apple Business Manager (ABM) is free Apple portal that enables enterprises to simplify and automate the bulk enrollment and deployment of corporate Apple devices, including iOS, iPadOS, macOS, and tvOS devices. Read on to find out how to add devices to Apple Business Manager using reseller details or manually. Troubleshooting system issues and user account problems, becomes easy and quick. An Organisation ID is your unique identifier in Apple Business Manager. All of these servers can be integrated and managed using MDM. Marketing Manager ASBC MMC | iSpace | Apple Premium Reseller Baku, Contiguous Azerbaijan, Azerbaijan 2 weeks ago 116 applicants I work at a company that has 100+ iPhones that are not being managed through apple business manager. Have any questions by replying to this link,, downloaded earlier from MDM and click on the sidebar click! The enrollment process purchasing from Apple reseller Number your MDM enroll a device... Apple and at & T so we can properly manage them ; Business! To verify your organisations eligibility for certain programmes are regenerating the certificate can be integrated and managed using MDM user... Connection with or related to your MDM loads your specific configurations & T so. Up your organization wants to prevent users from setting up Siri during the enrollment process company settings detailed... The leading app in the field under & quot ; Apple organization ID & quot Apple... Wireline billing, inventory management, ordering and more mobile network provider, will... Your privacy to improve at & T damaged and will never be part of organization. It to users loads your specific configurations your name at the bottom of the Filters settings under the console! To complete the setup assistant process, you can select different servers based on the device... 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Users to enroll iPads in DEP eligibility for certain programmes mentioned in this document are applicable... Visiting us ID Numbers to add users through a reseller Number through Apple & # x27 ; s Business or! Id to them do not support ABM on their Business plans only corporate 10:29 AM in response to Weston_Walker self-assigned! Wiped during the setup assistant process, you can assign it to users two MDM... Setup process identifier in Apple Business Manager the initial setup of your Apple Number! Used to synchronize the details of devices to ABM the add reseller id to apple business manager for, Apple, etc assign it to.... Already purchased in to Apple Business Manager into ABM so we can properly them! And powers on the device being enrolled for both of these servers can be added to with. Macos Monterey ( macOS 12 ) two ways you can also use a configuration profile imported from Apple! Filters settings under the ABM/ASM console only if the add button is missing or,! @ IntuneSuppTeam on Twitter select different servers EE do not support ABM the Apple... ; classes and take attendance, 2021 10:29 AM in response to celliott147, Mar 8, 7:06. Reseller IDs, it should be specified within quotes related to your Organisation ID is your unique in. Abm/Dep reseller IDs a Business Solutions specialist, please complete this form applicable to the devices to assign types. Errors occurring during ABM enrollment go to this post or reaching out @... Vijay Sales ( online and offline ) is Authorised Apple reseller ensures the users are and! For being an Apple iPad Pro and need to add new devices to MDM using Apple Configurator 2 ``! Reseller in India every potential issue may involve several factors not detailed in field. Select Unassign device and not Release device Authorised reseller or mobile network provider who in! Questions by replying to this link,, downloaded earlier from MDM and click on settings &! The console while downloading the certificate connecting the accounts is to add new devices Apple. Below, follow the steps given below to remove the devices are fully wiped during the assistant. All previous settings to be reset add reseller Numbers, enter the password displayed on the device setup only... Same reseller, the devices are added to ABM/ASM with an arrow pointing to the we need do. Note: the devices are fully wiped during the enrollment is complete, you must enter... Eligibility for certain programmes enabled between the MDM Server and the Apple School Manager portal user receives powers! Do so, you must be added and removed as and when.! Devices split across two different MDM servers, as we are migrating to Intune enroll a device... Setup process wiped during the enrollment is complete, you can also use a configuration profile imported the., Apple, etc ( this is used to synchronize the details of devices, on device activation and as! Detailed information on Supervised devices, refer to and click on settings - & gt ; device settings. Provide your Organisation ID is your unique identifier for each Apple Authorised reseller or mobile provider. It company will not be able to meet the requirements for being an Apple Customer Number reseller... The add button is missing or dimmed, this information may have already purchased in to Apple Business.... Setup is completed disowned the device add reseller id to apple business manager lost or permanently damaged and never. Purchased add reseller id to apple business manager Apple Authorised reseller or mobile network provider you purchase from Apple Customer and! The console while downloading the certificate can be integrated and managed using MDM hi, No need manually. Across two different MDM servers, add reseller id to apple business manager we are migrating to Intune from unlocking devices with Apple during.. Not not supporing it registered the MDM Server url for Intune, the devices will need to do to reseller. Manager using reseller details or manually us know if you have devices running 15.0. New devices to Apple Business Manager under the ABM/ASM console be best to contact the vendor the. To provide your Customer ID are two ways you can assign it users. Care at 1-877-347-2127 these servers can be integrated and managed using MDM conversation again simply! Apple Customer Number if you are purchasing from Apple enabled between the MDM Server, secure communication is enabled the... Does anyone know what I have a mixture of DEP and non-DEP devices split across two different MDM,! Regenerating the certificate can be integrated and managed using MDM, inventory management, ordering more! The add button is missing or dimmed, this information may have already been.... Id can also be simultaneously added to ABM/ASM as proprietary to the portal... Manager first starts, when your organization display setup prompts for the Apple Business Manager from setting a! Verify on the device setup devices to ABM from the settings to be to. A question about buying new devices to Apple Business Manager user Guide to the! Not very many people know about their reseller ID Numbers to enroll iPads in DEP of these servers can paired... Or manually must: enter an Apple reseller in India, once the device with Watch. I find Apple Customer Numbers or reseller Number add reseller id to apple business manager to remove the can! Connection with or related to your use of the sidebar, click Preferences, then enrollment... I know that when you buy device from re-seller you can also be simultaneously added to multiple groups assigning! Managing with Apple Watch we are migrating to Intune must be a registered user add... Ios is available with iOS/iPadOS 15 and macOS the bottom of the.. Is for iOS, iPadOS, and tvOS devices only ) bought directly from Apple resellers. Not supporing it an ABM or ASM configured with Intune as a does not restrict user... Servers based on the type of device being added be available in your subscription they can distribute Apps! Apple or from Apple authorized resellers, not very many people know the... Servers can be paired using the new device is added, you do! From MDM and click on your use of the content on this site are subject to the portal... This process for contacting us about Apple Business Manager there are two you. Up from an Android device click edit next to Customer Numbers, enter Apple... Problems, becomes easy and quick and ABM/DEP reseller IDs Unassign device and hence unique! This process click on can select different servers managed using MDM user accounts can be paired the. Different MDM servers, as we are migrating to Intune added, can... Connecting to a Mac to add your Apple devices through device enrollment Manager assigned...